A shelf full of SOAR reports.

Reports

Here is a collection of the reports that SOAR (and its previous iterations OP&A and OIR) have either produced or contributed to. Use the search tools below, to be directed to links where you can read an abstract and download the full report.

Date: Feb 11, 2021
Reporting Category: Organizational Excellence: Organizational Excellence - Performance Reports – Smithsonian Employee Perspective Survey

Institution-wide results of the 2020 Smithsonian Employee Perspective Survey (SEPS)

Date: Sep 4, 2020
Reporting Category: Reopening Survey 2020

This report presents the quantitative findings from the June 2020 Smithsonian Reopening all-staff survey, administered by Smithsonian Organization and Audience Research (SOAR). The survey focused on two broad areas: 

Date: Sep 2, 2020
Reporting Category: Reopening Survey 2020

A summary of the high-level findings from the SI Reopening Survey 2020 conducted by Smithsonian Organization and Audience Research (SOAR), and the actions taken or planned by the COVID-19 Response Team and Reopening Task Force in response to this feedback.

Date: Dec 1, 2019
Reporting Category: Audience Studies , Reporting Category: Information Technology

The pilot Pepper robot program, managed by the Smithsonian’s Office of Visitor Services (OVS), seeks to explore how Smithsonian units can utilize interactive robotic technology to enhance the visitor experience. Between July and October 2018, Smithsonian Organization and Audience Research (SOAR) studied visitors’ experiences with Pepper at four locations: the Smithsonian Castle; Hirshhorn Museum and Sculpture Garden (HMSG); National Museum of African American History and Culture (NMAAHC); and National Museum of African Art (NMAfA).

Date: Dec 1, 2019
Reporting Category: Audience Studies , Reporting Category: Information Technology

The pilot Pepper robot program, managed by the Smithsonian’s Office of Visitor Services (OVS), seeks to explore how Smithsonian units can utilize interactive robotic technology to enhance the visitor experience. Between July and October 2018, Smithsonian Organization and Audience Research (SOAR) studied visitors’ experiences with Pepper at four locations: the Smithsonian Castle; Hirshhorn Museum and Sculpture Garden (HMSG); National Museum of African American History and Culture (NMAAHC); and National Museum of African Art (NMAfA).

Date: Sep 6, 2019
Reporting Category: Organizational Excellence: Organizational Excellence - Performance Reports – Smithsonian Employee Perspective Survey

Institution-wide results of the 2019 Smithsonian Employee Perspective Survey (SEPS).

Date: Feb 15, 2019
Reporting Category: Museums/Units

SOAR conducted an interview study with 32 visit groups to the Folklife Festival 2018. The majority of interviewed visitors expressed that the Festival was a worthwhile experience. Collectively, the findings suggest that the Festival has an important role to play in promoting diversity and cultural awareness in a globalizing world. 

Culture Through Food and Marketplace:

Date: Aug 31, 2018
Reporting Category: Organizational Excellence: Organizational Excellence - Performance Reports – Smithsonian Employee Perspective Survey

Institution-wide results of the 2018 Smithsonian Employee Perspective Survey (SEPS)

Date: Feb 22, 2018
Reporting Category: Organizational Excellence: Organizational Excellence - Performance Reports – Smithsonian Employee Perspective Survey

Summaries of highlights and tables of the 2017 Smithsonian Employee Perspective Survey (SEPS)

Date: May 1, 2017
Reporting Category: Planning SI-Wide Level

In the fall of 2016, at the request of the Office of Visitor Services (OVS), the Office of Policy & Analysis (OP&A) conducted a Smithsonian-wide survey of volunteers to measure their satisfaction and determine ways to improve their experience.
The online survey received a total of 2,557 eligible responses. The vast majority of respondents had one volunteer role (93%). The balance reported that they had multiple roles (7%). The findings reported here are based on the 2,736 volunteer roles reported by 2,557 respondents.

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