Strength of the Smithsonian: Results from the Smithsonian Volunteer Survey

In the fall of 2016, at the request of the Office of Visitor Services (OVS), the Office of Policy & Analysis (OP&A) conducted a Smithsonian-wide survey of volunteers to measure their satisfaction and determine ways to improve their experience.
The online survey received a total of 2,557 eligible responses. The vast majority of respondents had one volunteer role (93%). The balance reported that they had multiple roles (7%). The findings reported here are based on the 2,736 volunteer roles reported by 2,557 respondents.